JanSport appeared in six answers. Laptop fit was the gap.
We ran three backpack questions through Cuebase’s ChatGPT tracking, three times each. JanSport appeared in all three general-backpack answers and all three commuting answers. It appeared in none of the answers that asked for a 15-inch laptop fit.
That is the useful part of a visibility report: seeing which buying question needs a closer look. The overall mention rate was 67%. The laptop question showed 0%.
Nine live, API-backed answers collected through Cuebase on 12 October 2026. This is a single-day category study, not a customer result or a capture of ChatGPT’s consumer shopping interface. JanSport is our chosen comparison baseline; the brands in this article are not presented as Cuebase customers.
The three questions we tracked
Each prompt kept the budget below $100 and named the US as the destination. We changed one buying need: everyday use, laptop fit, or commuting.
- What is a good everyday backpack under $100 available in the US?
- What is a good everyday backpack under $100 that fits a 15-inch laptop and is available in the US?
- What is a good everyday backpack under $100 for commuting to work, available in the US?
We chose JanSport as the baseline and tracked Osprey, The North Face, Herschel, and Fjallraven alongside it. Those five names define the comparison. They do not cover every brand the answers could recommend.
What Cuebase found
| Brand | Answers mentioning it | Mention rate | Share of tracked mentions |
|---|---|---|---|
| JanSport | 6 / 9 | 66.7% | 54.5% |
| Osprey | 3 / 9 | 33.3% | 27.3% |
| Herschel | 2 / 9 | 22.2% | 18.2% |
| The North Face | 0 / 9 | 0% | 0% |
| Fjallraven | 0 / 9 | 0% | 0% |
Cuebase counted eleven brand appearances across this tracked set: six for JanSport, three for Osprey, and two for Herschel. JanSport’s share was therefore 6 ÷ 11, or 54.5%. That is a share of these tracked mentions, not a share of backpack sales or all AI recommendations.
The screenshot rounds the figures to whole percentages. Its average-position figure describes first appearance among tracked brands. It is not a universal product rank.
The overall number hid a missing buying question
| Buying need | JanSport mentions | Other names in the answers |
|---|---|---|
| Everyday backpack | 3 / 3 | MATEIN, Osprey, REI Co-op, High Sierra, Patagonia, Razer |
| 15-inch laptop fit | 0 / 3 | MATEIN, LOVEVOOK, SHRRADOO, Samsonite, MAXTOP, Amazon Basics |
| Commuting to work | 3 / 3 | Samsonite, Targus, Herschel, MATEIN, Osprey, High Sierra |
The last column lists names found across each prompt’s three responses. A listed brand did not necessarily appear in every response.
The next step is to inspect the laptop question, not assume the product lacks a laptop sleeve. JanSport’s own SuperBreak Plus listing describes a padded sleeve for a 15-inch laptop. That fact was available in the manufacturer’s product listing reviewed for this article. Our small test cannot explain why the brand was absent from those answers.
For your store, use Cuebase’s Queries to win table to find a weak question. Then check the relevant product page and source evidence. Correct an unclear or missing fact if you find one. If the facts are already clear, keep observing before making a speculative edit.
A brand mention did not mean a link to the US store
Five answers contained a link to
JanSport’s European SuperBreak collection. None linked to the tracked jansport.com domain.
Cuebase therefore reported a 0% citation rate for that domain,
alongside the 67% brand mention rate.
Both numbers are useful. One says the brand appeared; the other says the specific website was not cited. Naming the US in a prompt did not ensure that every returned link was a US storefront. We also recorded links to retailer, marketplace, publisher, and blog pages.
Check the destination before treating a citation as a route to your checkout. We have not verified that every suggested item was in stock, below $100, or deliverable to the US. The budget was a test condition, not a verified price claim about every result.
The answers also exposed a gap in our competitor list
MATEIN appeared in seven of the nine answers, including all three laptop-fit answers. It was outside our initial five-brand comparison. Cuebase’s laptop row showed no tracked top rival because none of those five brands appeared in that row’s answers.
An empty rival cell does not mean there were no recommendations. Review the answer evidence when you choose competitors, and expand the next tracking set when a relevant name keeps appearing. Keep the original set’s results separate so the share-of-voice denominator remains clear.
Run the same workflow for your Shopify store
-
Add a small question set
Open Share of Voice in Cuebase. Add a general product question, an important attribute question, and a use-case question. Keep their wording fixed. Our ten-question worksheet gives you a starting set.
-
Choose the competitors and domains
Add names shoppers genuinely compare with your store. Check the domains, including regional differences. Your chosen list determines the share-of-voice comparison.
-
Run a probe and inspect the weak query
Use Run first probe, or Run probe now when a report already exists. Read results by engine and question before drawing a conclusion from the headline percentage.
-
Connect the finding to catalog work
Open the relevant product in Catalog Readiness. Check the flagged fields, verify the facts, and review suggestions before applying changes. Use our first-ten product guide to choose a manageable batch.
Method and evidence
We used Cuebase’s existing live probe runner, brand detector, and report calculations in an isolated research workspace. No merchant account or catalog was changed. The screenshot renders the actual app view with the saved results; it is a read-only research capture.
All nine requests succeeded on 12 October 2026, with provider
timestamps from 11:54:14 to 11:54:23 UTC. We used Cuebase’s ChatGPT
engine through
DataForSEO’s LLM Responses API. The returned model was gpt-4.1-mini-2025-04-14, with
web search enabled and a 400-token output cap. The requests used
English prompts with a US destination; no separate tester-location
control was set.
Three rounds in a short time window show a limited snapshot, not long-term stability. The answer cap also limits how many products can appear. We did not test other engines, measure clicks or sales, or change product pages. No visibility gain or cause is claimed.
Download the nine-run results table (CSV)
Download the captured answers, sources, and method (JSON)
For the definitions behind the report, read our guide to AI share of voice.
Find the questions where your store is missing
Track shopper questions in Cuebase, compare named competitors, and use the report to choose what to investigate next. Share of Voice is available on paid plans.
See paid AI visibility tracking →